Privacy Policy

Introduction

At 999d, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest standards of care and transparency. This Privacy Policy outlines the types of data we collect from users on our platform, how that data is used, how we keep it secure, and the rights you hold as a user of 999d.biz.

This policy applies to all visitors, registered members, and active players of 999d.biz. By accessing or using our platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you disagree with any part of this policy, we kindly ask that you discontinue use of the platform.

Information We Collect

999d collects information in two primary ways: information you provide directly to us, and information gathered automatically as you interact with our platform. We collect only what is necessary to deliver a safe, reliable, and enjoyable gaming experience for players across Bangladesh.

Information You Provide Directly

When you register an account, make a deposit, or contact our support team, you may provide us with the following personal data:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address in Bangladesh (district, city, or division)
• Payment method details including bKash, Nagad, Rocket, Upay, or bank account identifiers
• Identity verification documents such as NID or passport number (when required by our KYC process)

Information Collected Automatically

When you browse or interact with 999d.biz, our servers and third-party analytics tools may automatically collect technical data including:

• IP address and approximate geographic location (city or region level)
• Device type, operating system, and browser version
• Pages viewed, session duration, and in-platform navigation patterns
• Referral source and affiliate identifiers (if applicable)

How We Use Your Information

The personal data we collect is used strictly for legitimate purposes in connection with operating the 999d platform. Specifically, we use your information to:

• Create and manage your player account securely
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking channels
• Verify your identity as part of our KYC and responsible gaming obligations
• Deliver customer support, respond to inquiries, and resolve disputes
• Personalise your platform experience and tailor promotional offers
• Send transactional notifications and service-related communications
• Monitor for fraudulent activity, maintain platform integrity, and comply with applicable legal obligations

We do not use your personal data for unsolicited bulk marketing without your explicit consent. You may opt out of promotional communications at any time by contacting our support team.

Sharing Your Information

999d does not sell, trade, or transfer your personal information to outside parties except in the specific, limited circumstances described below. Sharing only occurs where it is necessary for legitimate operational or legal reasons:

• Payment processors such as bKash, Nagad, Rocket, and Upay, solely for the purpose of completing financial transactions you initiate
• Identity verification and KYC service providers engaged to fulfil our responsible gaming obligations
• Technology and infrastructure partners who support the secure hosting and delivery of our platform, bound by strict confidentiality agreements
• Law enforcement or regulatory authorities where we are legally compelled to disclose information pursuant to a valid legal order or obligation

In every case of sharing, we require receiving parties to maintain the confidentiality of your data and to use it only for the explicitly stated purpose. Your data is never shared for third-party advertising or profiling without your explicit consent.

Cookies and Tracking Technologies

999d.biz uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect aggregate analytics data. Cookies are small text files placed on your device when you access our platform.

We use the following types of cookies: essential session cookies (required for login and account function), performance cookies (to understand how users interact with the site), and preference cookies (to remember language or display settings). We do not use cookies to serve third-party advertising.

Data Retention

999d retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Retention periods vary depending on the category of data and the applicable legal framework.

Upon closure of your account or receipt of a verified deletion request, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law. Transaction records may be retained for a longer period in compliance with applicable financial regulations.

Your Rights as a User

As a user of 999d.biz, you hold the following rights with respect to your personal data. We are committed to honouring these rights promptly and without undue restriction:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — ask us to correct inaccurate or incomplete information
• Right to Erasure — request deletion of your personal data, subject to legal retention obligations
• Right to Restriction — ask us to limit how we process your data in certain circumstances
• Right to Object — object to processing based on legitimate interests, including direct marketing

To exercise any of the above rights, please contact our support team. We will respond to all verified requests within a reasonable period. Some requests may require identity verification before we can action them.

Security Measures

999d employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption across all platform connections, firewall protections, secure data centre hosting, and periodic internal security reviews.

While we take every reasonable precaution to safeguard your data, no method of internet transmission or electronic storage is entirely without risk. We encourage all players to use strong, unique passwords for their 999d accounts and to never share login credentials with anyone. If you suspect any unauthorised access to your account, please notify our support team immediately.

Third-Party Services and Payment Partners

Our platform integrates with third-party payment services including bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals for our Bangladeshi players. These payment providers operate under their own privacy policies and data protection standards. We recommend reviewing their respective policies to understand how they handle your financial data.

999d also uses technology partners and game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver our gaming catalogue. These providers may collect anonymised technical data relating to game session performance. 999d is not responsible for the data practices of independent third-party providers, but we only partner with reputable, industry-recognised organisations.

Protection of Minors

999d is an adult-only gaming platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to help prevent underage access. If we become aware that personal data has been submitted by a person under 21, we will take immediate steps to delete that data from our systems.

Changes to This Privacy Policy

999d reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date. We may also notify registered users via email or in-platform notification where the changes are significant.

Your continued use of 999d.biz following the posting of any changes to this policy constitutes acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999d handles your personal data, please do not hesitate to reach out to our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.